Returns & Exchange

At Marsous, we are committed to delivering high-quality gym gear that meets your expectations. If for any reason you are not fully satisfied with your purchase, we’re here to help.

Returns

• You may request a return within 14 days of receiving your order.

• Items must be unused, unworn, and in original packaging with all tags intact.

• Proof of purchase (order confirmation or receipt) is required.

Exchanges

• We offer exchanges for items that are defective, damaged, or incorrect upon delivery.

• Exchanges are subject to product availability. If the requested item is unavailable, we may offer a refund or alternative.

Non-Returnable Items

• Products that show signs of use, damage caused by the customer, or missing packaging are not eligible for return.

• Clearance or final sale items are non-refundable and non-exchangeable.

Return Process

1. Contact our support team with your order details and reason for return.

2. Once approved, you will receive instructions for returning the item.

3. Customers are responsible for return shipping costs unless the item is defective or incorrect.

Refunds

• After we receive and inspect the returned item, refunds will be processed within 5–7 business days.

• Refunds will be issued to the original payment method.

Shipping Costs

• Original shipping charges are non-refundable.

• In case of defective or incorrect items, we will cover the return shipping cost.

Contact Us

If you have any questions regarding returns or exchanges, feel free to reach out to our customer support team. We are always here to assist you.

Train with confidence. Shop with trust.